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Customer Service Officer – Arabic Speaking

2195 Lakemba Human Appeal International Australia

Posted today

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Job Description

*** Must Speak Arabic ***

Human Appeal Australia

Human Appeal Australia (HAA) aims to strengthen humanity’s fight against poverty and social injustice. We aim to invest in real, effective solutions by providing immediate relief and establishing self-sustaining development programs. By establishing firm and loyal grass root relationships with local, national, and international partners, we can access some of the most hard to reach places at the most vulnerable of times.

Role and Responsibilities

• Welcoming visitors to the office in accordance with company standards and ensuring reception area are kept clean and orderly;

• Handling all incoming telephone calls efficiently and professionally;

• Receiving and dispatching mail, correspondence, courier deliveries and ensuring distribution promptly;

• Entering gifts from donors in the CRM

• Entering daily batches for EFTPOS/Credit cards payments through the CRM and printing the batches

• Preparing and mailing Project reports to the donors for the Water Wells, Orphans, and Community Development Programs





• Assist in planning and executing community engagement activities and events.

• Following up with Return to Senders for the donors.

• Build creative and positive opportunities for the community to contribute to charity aid

• Following up on declined pledges and orphans’ reoccurring gifts

• Establish and maintain effective working relationships with co-workers, supervisors, managers, and the general public;

• Follow protected and healthy work practices at all times, including reporting of hazards and incidents immediately and referring WHS issues to the line manager;

• Other Adhoc duties as per requested by the departmental Managers/Director in the interest of HAA’s objectives;

What you’ll need:

• Demonstrated experience (3-5 years) in a similar role, including customer service and administration, preferably in the not-for-profit sector (desirable).

• Ability to perform a high volume of outbound supporter calls.

• Confident, enthusiastic, and resilient.

• High-level communication skills, written and verbal (English); and Ability to Speak and understand Arabic.

• Experience working with CRMs.

• Be a team player with the ability to collaborate.

• Must hold a National Police Certificate prior to commencement of employment.

• Career development – Ample opportunities for career progression from this role.

• Professional development – Ongoing training will be provided to help you succeed.

• Great culture – Enjoy working within a friendly team with regular social events.

• A competitive remuneration package with Ability to salary package up to $15,900.

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