Customer Service & Administration Consultant

As the first point of contact for the practice, you will be responsible for creating a welcoming and seamless experience for clients while ensuring the efficient day-to-day operation of the practice. You will work closely with both clients and clinicians, coordinating appointments, managing enquiries and supporting administrative processes that contribute to exceptional levels of care and service.

Key responsibilities

Delivering outstanding customer service via phone, email and in-person interactions

Managing appointments, clinician diaries and client communications

Responding to client enquiries with warmth, empathy and professionalism

Processing payments, invoices and Medicare rebates where applicable

Maintaining accurate and confidential client records

Supporting clinicians with administrative and operational requirements

Coordinating practice communications and correspondence

Contributing to the ongoing improvement of systems and client service processes

Maintaining a skilled, welcoming and organised reception environment

About you

Experience in customer service, administration, reception or client-facing roles

Outstanding verbal and written communication skills





Excellent organisational and time-management abilities

High attention to detail and accuracy

Strong interpersonal skills and emotional intelligence

Ability to manage competing priorities in a fast-paced environment

Proficiency with office systems and technology

Commitment to confidentiality and professionalism

Experience within healthcare, psychology, allied health or medical settings (desirable)

Familiarity with practice management software and Medicare billing processes (desirable)

About us

Our practice is committed to providing high-quality, individualised psychological and mental health services. We pride ourselves on delivering a premium client experience, combining clinical excellence with genuine care, professionalism and compassion.

Work within a respected specialist mental health practice

Be part of a supportive, collaborative and professional team

Beautiful Northern Beaches location

Meaningful work that positively impacts people's lives

Ongoing learning and development opportunities

Competitive remuneration based on experience

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📌 Customer Service & Administration Consultant (Sydney)
🏢 One Seed Sydney
📍 Sydney