Be part of something meaningful - help shape the future of aged care at Bethanie.

We are currently seeking a Service Designer to join our People & Transformation team. In this role, you will operationalise human-centred design principles to re-imagine employee and customer experiences across a range of initiatives aligned with our Thriving Communities strategic vision.

- Fixed-term position, 12 month contract - covering parental leave
- Working 0.8FTE at our West Perth support services office. You can work these hours across 4 or 5 days.
- Flexible working arrangements available, including the opportunity to work from home two days per week.

About the role

Reporting to our Manager - Service Design and Digital Enablement, your key focus will be to bring design thinking and agile business transformation practices to life. You'll work collaboratively to deeply understand customer needs, co-create solutions, and drive positive change.

Your responsibilities will include:

- Partner with cross-functional teams to co-design care and service delivery solutions that are desirable, feasible and sustainable.
- Apply design thinking methodologies to uncover customer and employee insights.
- Develop personas and journey maps to guide thoughtful design decisions.
- Use diverse research methods including interviews, surveys and analytics to validate ideas and shape experiences.
- Facilitate agile business transformation conducting sprints, stand-ups, and retrospectives to keep initiatives on track.
- Clearly articulate insights and design concepts, influencing key stakeholders with confidence.

About you

We're looking for a creative, empathetic,



and collaborative design thinker who thrives on solving complex challenges and driving meaningful change.

You will bring:

- Experience in design thinking and human-centred design methodologies within customer experience design, service design, or similar roles.
- Experience working with agile methodologies and practices e.g. sprints, stand-ups, retrospectives.
- Strong research and analytical skills, with the ability to transform data into actionable insights.
- Excellent communication skills, both written and verbal.
- Ability to present and articulate insights and design concepts clearly and persuasively.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Experience with Lean and CX projects will be highly regarded.
- Tertiary qualifications in Business, Design, Service Design, or related fields desirable.

Working with Bethanie

At Bethanie, we're committed to creating a supportive, compassionate workplace where our people and customers can thrive. Alongside a nurturing work setting, you'll also enjoy a range of benefits, including:

- Financial benefits: Salary packaging up to $15,899 per annum for everyday living expenses, plus up to $2,650 per annum for meals and entertainment, and additional benefits for parking - increasing your take-home pay
- Wellbeing benefits: A comprehensive mental health and wellbeing program and free annual flu vaccinations
- Culture and connection: A supportive team environment, regular team events and an annual awards night
- Lifestyle benefits: Retail discounts and savings via FlareHR, and gym membership discounts through Anytime Fitness

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