Guest Service Agent - Full Time /Casual

Novotel Sydney Cabramatta

About the role

As a Guest Service Agent, you will be the face of the hotel, ensuring smooth day-to-day operations across all shifts. From welcoming guests to managing overnight operations, you will play a key role in maintaining service standards and guest satisfaction. This role operates on a rotating roster, including morning, evening, and overnight shifts.

Key responsibilities

- Manage guest check-ins and check-outs efficiently and professionally
- Handle reservations, enquiries, and guest requests across all channels
- Deliver exceptional customer service at all times
- Support overnight operations, including basic night audit tasks
- Ensure guest safety, security, and comfort during all shifts
- Resolve guest concerns promptly and with care
- Maintain a clean and skilled front office environment
- Work collaboratively with all departments to ensure smooth operations

About you

- Previous hotel front office experience preferred




- Experience with Opera (Cloud) is highly regarded
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- High attention to detail and a proactive approach
- Flexibility to work a rotating roster including night shifts, weekends, and public holidays
- RSA certification is an advantage

About us Novotel Sydney Cabramatta is a dynamic hotel-club integrated operation, offering a supportive and team-oriented environment with career growth opportunities and staff benefits including discounted stays and F&B.;

Benefits

- Supportive and team-oriented environment
- Career growth opportunities within Accor
- Staff benefits including discounted stays and F&B;
- Exposure to a dynamic hotel-club integrated operation

*Note; Only short listed applicants will be contacted

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