National Business Manager-Online & Retail

Reporting to the Chief Executive Officer, you will be responsible for developing and executing a rolling three-year growth strategy across retail and online channels. The role combines business development, key account management, category growth, retail marketing, e-commerce and commercial partnerships, with a solid focus on skin health, dermatology, dermocosmetics, sun care and wellness. Approximately 70% of the role will be office-based commercial leadership, with the remaining 30% customer-facing, including pharmacy visits, account management, new business development, customer presentations and industry engagement.

Key responsibilities

Develop and execute a rolling three-year strategic growth plan across retail and online channels.

Drive revenue, profitability, market penetration and sustainable commercial growth.

Build and maintain strong relationships with pharmacy customers, pharmacy groups, buying groups and strategic partners.

Develop account growth plans and identify opportunities to increase distribution, category performance and customer engagement.

Identify and secure new pharmacy customers and strategic business opportunities.

Lead the commercial development of skincare, dermatology, dermocosmetics, sun care and wellness categories.





Develop and implement retail and digital marketing initiatives, including campaigns, launches and seasonal activations.

Drive e-commerce growth through customer acquisition, conversion, retention and online merchandising.

Analyse sales, customer and market data to identify opportunities and support commercial decision-making.

Represent the business at pharmacy conferences, buying group meetings, trade events and industry forums.

About you

Proven experience in business development, key account management, category management, retail management or commercial leadership.

Experience within pharmacy, healthcare, consumer health, skincare, beauty, dermocosmetics, FMCG or a related industry.

A strong understanding of retail and e-commerce business models.

Demonstrated experience developing and implementing strategic growth plans.

Strong commercial and financial acumen.

Excellent negotiation, presentation and stakeholder management skills.

The ability to analyse sales and customer data and translate insights into commercial action.

A proactive, entrepreneurial approach to identifying and pursuing opportunities.

Proficiency in Microsoft Office and CRM systems.

A current driver's licence and willingness to travel.

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📌 National Business Manager-Online & Retail (Melbourne)
🏢 Pharma People
📍 Melbourne