Profectus is seeking an experienced Service Manager to support conformance incident and problem management services within an Australian Government agency. You will manage relationships with external third-party software vendors and drive software and platform defects through to permanent resolution in line with agreed SLAs.
The role requires handling vendor defect tracking, SLA monitoring, root cause analysis review and vendor performance reporting, with hybrid working arrangements across ACT,
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📌 Hybrid IT Service Manager — Vendor Defects & SLA Lead (Canberra)
🏢 Profectus
📍 Canberra
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