Scheduling Coordinator – Full Time

Location: Australia – Remote, NW

Contract: Full time

About the role

Country Home Services is a not-for-profit that has delivered creative, accessible home care for over 35 years.

What you’ll do

- Schedule Home Care Workers according to client preference and worker availability
- Coordinate replacement workers for planned and unplanned leave
- Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
- Analyse worker availability against client requirements to make the most efficient use of resources
- Monitor, manage and action notifications from Care Partners and Home Care Workers
- Provide excellent customer service on our dedicated Scheduling Phone Line

What you’ll need

- Availability to work shifts across the full 7:00am–6:00pm span, 5 days a week, including occasional weekend shifts
- Ability to work on site at our Nuriootpa office
- Certificate III in Individual Support (or relevant qualification) or be willing to obtain




- Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
- Previous experience scheduling and allocating Home Care Workers
- Experience with rostering software
- Ability to manage competing priorities and multi-task in a fast-paced workplace
- Excellent written, verbal and listening communication, and strong interpersonal skills
- Demonstrated ability to manage your time and workload independently while collaborating in a team
- An empathetic approach to working with our clients and team members
- Visual Care knowledge
- Experience in the aged care sector

What we offer

- Not-for-profit salary packaging – up to $18,550 per annum
- Employee Assistance Program (EAP)
- The chance to make a meaningful impact in your community

We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability and age identities.

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