Company Overview:

Greencross’ mission is ‘to make the world a happier place through the love of pets’. It is the leader in Australia and Current Zealand in the provision of a full integrated pet offer, offering an extensive range of services and products to serve the pet owner’s needs.

Formed through the integration of Australasia’s largest vet services and specialty pet retail businesses, Greencross now has an extensive network of retail stores, veterinary clinics, specialty and emergency hospitals, grooming salons, dog wash facilities and other integrated services across Australia and New Zealand. Greencross owns and operates 150 GP vet clinics and 20 specialty and emergency hospitals, 240 Petbarn stores, 120 dog grooming salons and 155 dog wash stations and 4 animal crematoriums.

The Opportunity

Reporting to the General Manager, Commercial Performance, you'll lead the development and execution of Greencross' enterprise pricing and margin strategy.

This is a highly visible leadership role working across Clinical, Operations, Finance, Procurement, Data and Technology teams to improve commercial performance, strengthen governance and support strategic decision-making.

You will also be involved in commercial design and governance elements of our new PIMS. You'll help shape the future service catalogue, billing structures, pricing methodology and governance framework that will underpin how services are delivered and charged across the business.





Who This Role Would Suit

This role is designed for someone who understands veterinary healthcare from the inside out.

We're looking for a commercial leader with deep industry experience and a strong appreciation of the relationship between clinical care, client value and business performance. Success in this role will come from understanding how veterinary teams work and how commercial decisions influence both client experience and clinical delivery.

You may be:

- A veterinarian who has progressed into practice leadership, operations, commercial or executive management
- A veterinary industry leader with experience managing clinics, hospitals or multi-site operations
- A commercial, finance or operational leader from the veterinary sector with exposure to pricing, service economics and business performance

You don't need to have done everything this role encompasses. What matters most is a strong understanding of the veterinary industry, the ability to think commercially and the capability to influence and lead change in a complex environment. Ideally, you'll bring a combination of:

- An understanding of veterinary service delivery, clinic economics and client care
- The ability to influence senior stakeholders and work across multiple functions
- Strong analytical, excel and problem-solving skills
- Experience building capability, leading teams or driving organisational change

📌 Head of Pricing & Margin (Australia)
🏢 Greencross Pet Wellness
📍 Australia