/n LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients. /n /n With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment.

Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape. /n /n In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model.

Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come. /n /n We are looking for an IT Support Engineer to join our Technology team on a 12‑month fixed‑term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices.

This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.

/n /n Your Responsibilities /n /n

- /n Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures. /n




- /n Triaging Service Requests and Incidents to appropriate teams /n
- /n Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor. /n
- /n Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures. /n
- /n Fulfill Service Requests following documented processes and procedures. /n
- /n Carry out IT workstation deployments, moves, and replacement of desktop accessories when required. /n
- /n Image and deploy laptops for new starters and replacement devices. /n
- /n Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues. /n
- /n Create and maintain comprehensive process documentation. /n
- /n Manage the stock levels of IT consumable items and order replacement items as required. /n
- /n Collaborate with cross-functional teams to resolve complex technical issues when necessary. /n
- /n Liaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases. /n
- /n Identify and update changes to improve the end-user computing services. /n
- /n Provide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required. /n
- /n Support project tasks or contribute to testing under the guidance of senior team members.



/n /n /n /n Your skills and experience /n /n
- /n Minimum 2 years as a Helpdesk / Technical Support Engineer or similar /n
- /n Experience in a financial services organisation is highly desirable /n
- /n Demonstrable experience in using and supporting Windows and Microsoft Office suite of products. /n
- /n Knowledge of Apple iOS devices. /n
- /n Positive knowledge of email and messaging (Outlook/Exchange/Teams) /n
- /n Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune /n
- /n Active Directory, GPO, management and troubleshooting /n
- /n Mobile device management (e.g.

Microsoft

Intune) /n

- /n Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti. /n
- /n Working familiarity with ITIL service management practices is desirable. /n
- /n Ability to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome. /n
- /n A strong commitment to customer-centric outcomes. /n
- /n High level communication and documentation skills. /n /n /n Your qualifications /n /n
- /n Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable. /n
- /n ITIL v3 or 4 certification is desirable. /n /n /n /n LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path. /n /n LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity. /n

📌 IT Support Engineer (Melbourne)
🏢 Lgt
📍 Melbourne