Responsibilites

- Respond to client enquiries by phone, email and WhatsApp in a friendly and professional manner.

- Obtain and summarise freight quotations for the Director.

- Manage bookings for all sea freight import and export jobs, including both LCL and FCL.

- Collect, review and file all job documents, and submit clearance documents to customs brokers in due course.

- Report shipment and customs data accurately and on time, and keep all job data current in the Uniair system.

- Follow up proof of delivery, check payable invoices against the original quotation, and attend the Director’s regular job review meetings.

- Maintain both digital and paper files for every job, ensuring records align with the accounts team

Requirement

- Excellent customer service, with strong written and spoken communication skills in English.

- Highly organised and detail-focused, with the ability to manage multiple jobs concurrently.





- Proficient in Microsoft Office, particularly Outlook, Excel and Word, including Excel formulas beyond a basic level.

- Quick to learn current software and digital tools, and composed when a booking or rate changes at short notice.

- Genuine interest in how technology and automation are reshaping freight forwarding.

- Australian citizen, permanent resident, or a minimum of three years remaining on a valid work visa.

- Logistics or freight forwarding experience is an advantage but is not essential.

Full training will be provided

Pay: $55,000.00 – $58,000.00 per year

Education

- Advanced Diploma / Associate Degree (Preferred)

Experience

- Customer service: 1 year (Preferred)

Work Location: In person

📌 Junior sea freight operator / clerk (Mascot)
🏢 Uniair Cargo Australia
📍 Mascot