Job Summary

Principal Manager, Strategy & Policy – Full-Time (35hpw) Temporary 12 months commencing November 2026 – with a possibility of extension. Salary Range $154,231 - $178,369pa + super + leave loading. Newcastle office with hybrid working (2 office days per week). Subsidence Advisory NSW are currently seeking a Principal Manager, Strategy & Policy to lead the Strategy and Policy team. The role is responsible for delivering a range of strategic, policy, communication and stakeholder engagement services to support the agency’s critical functions.

Responsibilities

- Leading a team responsible for supporting the agency across provision of policy and legal advice, strategic projects, stakeholder engagement and support across contentious issues.
- Providing expert, strategic advice to senior leaders and key stakeholders, including strategic improvements and emerging issues and risks.
- Oversee the preparation of high-quality communication to inform or respond to requests from stakeholders to ensure alignment with policy objectives and legislation.
- Develop and implement communication and stakeholder engagement strategies for complex, contentious or high-profile initiatives to build stakeholder confidence, manage reputational risk, and support successful delivery of strategic outcomes.

About You

- Apply strong leadership skills to lead and optimise a team responsible for supporting other business units across critical functions of the agency
- Apply high level oral and written communication skills to prepare and review a range of communication content and strategies
- Analyse complex information and interpret policies to respond to complex enquiries and provide advice
- Maintain accurate attention to detail to ensure a high level of requirements and standards are met across communication and advice.

Essential Requirements





- Relevant qualification or equivalent experience in policy or communication.

Salary & Perks

- Salary Range $154,231 - $178,369pa + super + leave loading
- Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation.

Contact Information

Should you require further information about the role please contact Georgia Mellick via [email protected].

For enquiries relating to recruitment please contact Bec Conquest via [email protected].

Closing Date

Closing Date: 11:59pm Thursday 22nd October 2026

Company Culture

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.

We are focused on delivering excellent customer service, digital transformation, and regulatory reform.

Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability.

If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process.

Additional Resources

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

#J-18808-Ljbffr

📌 Principal Manager, Strategy & Policy (Newcastle)
🏢 Department of Customer Service
📍 Newcastle