Community Experience & Social Media Coordinator

Meadowbrook Lane's BBQ Australia

Our Values

- People Driven – We care deeply about our team, customers, and community
- Team Vibe – We work together, support each other, and celebrate the wins
- A Will to Win – We’re ambitious, determined, and always striving to raise the bar
- Accountability – We take ownership, deliver on our promises, and learn from our challenges
- Be Humble – We stay grounded, open‑minded, and ready to grow

About the Role

As our Community Experience Coordinator, your mission is to build meaningful relationships and deliver world‑class service across all touchpoints. You’ll support key marketing operations, coordinate and send email campaigns, and contribute to our content calendar.

Your Day‑to‑Day Will Include:

- Building genuine, meaningful connections across phone, email, live chat, and social media (FB, IG, Tik Tok etc).
- Helping customers choose the right product, solve problems, and feel supported — every step of the way.
- Delivering post‑purchase care, including handling returns, order updates, address issues, and general enquiries.
- Meeting and aiming to exceed CX KPIs.
- Engaging with our community on social media.
- Coordinating and scheduling email marketing campaigns (EDMs) using tools like Klaviyo.
- Assist the Creative team in filming & editing social media content.
- Working with the marketing and design teams to plan and execute a content calendar aligned with marketing objectives, seasonal campaigns, and industry trends.




- Being the voice of our customers — sharing insights, trends, and feedback internally to help shape future decisions.
- Showing up every day ready to go above and beyond, create moments of delight, and think unreasonably big.

What You’ll Embody:

- A natural problem solver who acts rapid and stays calm under pressure.
- Adaptable and confident switching gears in a fast‑paced environment.
- Resilient, optimistic, and always striving to stay “above the line”.
- An excellent communicator who loves talking to people and building trust.
- Highly organised with strong attention to detail.
- A team player who thrives in a collaborative, high‑energy team.
- A love for all things social media.

Why You’ll Love Working with Us:

- Be part of a fast‑growing, Aussie‑owned brand that’s all about good food and great vibes.
- Work with a supportive and collaborative team that values creativity and initiative.
- Help shape the voice and digital presence of a brand loved by BBQ lovers and foodies across Australia.
- Enjoy a role that blends creativity, community‑building, and customer interaction.
- Develop your skills across social, email, content, and eCommerce as we continue to grow.

Ready to Join the Lane’s Family?

If you’re fired up about delivering epic experiences and love connecting with people, we’d love to hear from you.

Apply now with your resume and a short note on why you’re keen to join the Lane’s BBQ crew.

Let’s create a world‑class community experience, together.

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📌 Creator Loyalty & Influencer Program Lead (Anz) (City of Gold Coast)
🏢 Influship
📍 City of Gold Coast