The Customer Support Officer at the Department of Planning, Housing and Infrastructure is a first point of contact for customers using Development Coordination Authority services. Based in Parramatta, the role involves explaining processes, responding to complex enquiries and connecting customers with technical expertise. The department is recruiting two temporary full-time positions for up to six months, with flexible working supported.

Organisation Department of Planning, Housing and Infrastructure, Development Coordination Authority services

Location Parramatta, with flexible working supported

Employment 2 temporary full-time opportunities, up to 6 months

Remuneration $116,981 to $129,492 per annum plus superannuation, relative to experience

- Hold a degree in a related relevant discipline or equivalent relevant experience.
- Be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working visa for the duration of the appointment.
- Satisfy standard pre-employment checks, including a criminal record check.
- Consider the Parramatta office location and temporary appointment of up to 6 months when assessing fit.

Candidate requirements and evidence

Explicit,



accurate advice to diverse customers and stakeholders Choose an enquiry where the customer needed help understanding a complex service or process. Explain how you clarified their needs, checked the information and provided advice in a form they could act on.

Problem solving and sound judgement Describe how you worked out what was preventing progress, identified a practical solution and recognised when technical expertise was needed. Show how you involved the appropriate specialist and remained responsible for customer communication.

Time management, organisation and accuracy under high volumes Explain how you prioritised enquiries, monitored deadlines and kept reliable records during a busy period. Include the checks you used to preserve accuracy and the result for response times, unresolved matters or service quality.

Stakeholder engagement and collaboration across teams Show how you built a working relationship with another team to resolve a customer matter. Specify what information you exchanged, how you kept responsibilities clear and how the collaboration helped the customer.

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📌 Customer Support Officer (Parramatta)
🏢 Team 3Thirty
📍 Parramatta