/n Level 2 Service Desk Engineer | Melbourne /n /n Lead technical outcomes. Solve complex challenges. Make a real impact for clients. /n /n We’re looking for an experienced Level 2 Service Desk Engineer to join our Melbourne team.

This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients. /n /n If you’re looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we’d love to hear from you. /n /n Who We Are /n With over 20 local branches supported by a solid national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently. /n /n Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first – our clients and our team. /n /n The Role /n As a Level 2 Service Desk Engineer, you’ll play a key role in supporting and maintaining a broad range of client environments. You’ll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes.

Office based in South Melbourne. /n /n In this role, you’ll: /n /n

- Provide proactive and reactive support across diverse client environments

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- Troubleshoot and resolve infrastructure, server, networking and cloud-related issues

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- Maintain system continuity through monitoring, maintenance and preventative support

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- Manage incidents through to resolution, ensuring clients are kept informed throughout

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- Accurately maintain tickets, documentation and time records

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- Collaborate with account managers, project teams and other technical specialists

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- Act as an escalation point for more complex technical issues

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- Mentor and support junior engineers where required

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- Contribute to continuous improvement initiatives and best-practice service delivery

/n /n /n About You /n You’ll thrive in this role if you: /n /n

- Have 3-5+ years’ experience supporting client environments within an MSP

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- Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments

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- Take ownership of technical issues and see them through to resolution

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- Have excellent communication skills and enjoy working directly with clients

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- Are proactive, organised and solutions-focused

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- Enjoy collaborating with others and sharing technical knowledge

/n /n Strong hands-on experience with: /n /n

- Windows Server environments

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- Microsoft 365 administration and support

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- Networking technologies, including firewalls, switching and routing

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- Backup and disaster recovery solutions

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- VMware and/or Hyper-V

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- Microsoft Azure

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- PowerShell scripting

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- Endpoint management and MDM platforms

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- Cybersecurity technologies and best practices

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- IP Telephony and unified communications solutions

/n /n /n What We Offer /n /n

- Competitive salary that reflects your experience and capability

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- A supportive, down-to-earth team environment

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- Birthday leave – celebrate your day, on us

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- Wellbeing leave – access up to two days per year from your personal leave balance

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- Ongoing technical development and certification support

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- Career progression opportunities across service delivery, projects, engineering and leadership pathways

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- Exposure to a broad range of technologies, industries and client environments

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- Challenging and rewarding work where your expertise is genuinely valued

/n /n /n Why Join efex? /n This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients. /n /n You’ll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team. /n /n Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process. /n

📌 Level 2 Service Desk Engineer (Melbourne)
🏢 EFEX
📍 Melbourne