About the role

You will be the single point of contact for our major commercial and industrial clients, protecting and growing the account base through renewals, retailer management, proactive project communication and identifying new service opportunities. The Major Accounts Manager owns Independent Energy's largest client relationships end to end, managing a portfolio of major commercial and industrial accounts across Australia (defined as accounts with energy spend above A$100,000).

Key responsibilities

- Act as the primary point of contact for a portfolio of major Australian accounts
- Build trusted, long-term relationships with client stakeholders
- Hold regular account reviews and communicate project updates clearly and on time
- Support major clients with their admin requirements
- Manage the contract renewal cycle for major accounts, including tendering and pricing reviews
- Monitor contract end dates and start renewal conversations well ahead of expiry
- Apply annual fee reviews in line with company pricing policy
- Manage correspondence with retailers, distribution network service providers (DNSPs) and embedded network operators on behalf of clients
- Resolve billing, contract and supply issues, escalating where needed




- Identify upsell and cross-sell opportunities across IE's services, including capacity checks, solar performance reporting, bill validation, Sensibo and capacity upgrades

About you

- 3+ years in account management with commercial and industrial clients, ideally in the energy sector
- Proven track record of retaining and growing high-value accounts
- Experience managing contract renewals and negotiating with suppliers or retailers
- Knowledge of the Australian National Electricity Market (NMIs, retailers, DNSPs, embedded networks), particularly Victoria
- Robust written and verbal communication, confident with senior client stakeholders
- Commercially minded, with a consultative approach to identifying client needs
- Highly organised, able to manage multiple accounts and deadlines
- Proficient in the standard Microsoft Office package (Word, Excel, Outlook, PowerPoint)
- Self-motivated and able to work autonomously
- Proactive problem solver who takes ownership

About us Independent Energy (IE) is an energy management business that trades in Australia, New Zealand and the United Kingdom.

📌 Major Accounts Manager (Melbourne)
🏢 Independent Energy
📍 Melbourne