Kinetic IT is seeking an experienced Practice Lead to shape and lead the Service Level Management and Monitoring & Reporting practice within a complex SIAM setting in Australia. You’ll drive improvements to service performance and guide a capable team to deliver high-quality outcomes.
This role blends technical leadership, people development and stakeholder engagement. You’ll coach the team, design processes, provide advisory support, and collaborate with customers and service providers to
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📌 Senior Service Level Lead – Monitoring & Reporting (Canberra)
🏢 Kinetic IT
📍 Canberra
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