Mobile Support and Housing Worker

Established in 1992, IWA Australia is a not-for-profit organisation providing a range of community services across Queensland, New South Wales, South Australia and Victoria. Our services include Aged Care, Settlement, Disability Support, Domestic and Family Violence Refuge Services for women and children, and Community Development. We are seeking a passionate and dedicated Mobile Support and Housing Worker to join our SSH team. If you are committed to supporting women and children experiencing domestic and family violence, this is an opportunity to make a meaningful difference by helping them access safety, support and pathways towards a more secure future.

About the Role

As a Mobile Support and Housing Worker, you will work as part of a dedicated team supporting and empowering women and children experiencing domestic and family violence. You will provide crisis support, information, advocacy and referrals to women and children residing in IWA’s refuge, as well as mobile support to those at risk within the community.

Key Responsibilities

- Provide crisis intake, assessment, counselling, support, advocacy and referrals to women and children experiencing domestic and family violence.
- Support women and children who are homeless or at risk of homelessness to access appropriate services and safe accommodation.
- Facilitate refuge inductions, explaining house rules, confidentiality, and clients’ rights and responsibilities.
- Respond to referrals from DVConnect, Queensland Police and other relevant stakeholders.
- Conduct risk assessments, develop safety plans and provide crisis intervention and ongoing support.
- Assist clients to identify their needs, establish goals and develop individualised support plans using a trauma-informed, strengths-based and client-centred approach.
- Coordinate case management, advocate on behalf of clients and liaise with relevant service providers.




- Participate in the backup on-call roster and provide after-hours support as required.

About You

To be successful in this role, you will have:
- A Bachelor’s degree in Social Work, Social Sciences, Human Services or an equivalent qualification.
- Demonstrated experience in a human services setting, particularly supporting women and children experiencing domestic and family violence or homelessness.
- A sound understanding of domestic and family violence, its impacts, and the cultural needs of diverse communities.
- Experience in crisis intervention, risk assessment, safety planning and case management.
- Strong communication, advocacy and interpersonal skills, with the ability to engage respectfully with people from diverse backgrounds.
- Proficiency in IT systems, case management databases, data collection and Microsoft Office applications.
- A current Queensland Blue Card.
- A current driver’s licence.
- The ability to work independently and collaboratively as part of a team.

Why Join SSH Team of IWA Australia?

Be part of a team committed to supporting women and children in crisis, promoting safety and empowering individuals to rebuild their lives.

We offer:

- SCHADS Award - Crises Accommodation Stream – Level 4
- Professional supervision, as well as regular professional development and ongoing learning opportunities
- Salary sacrificing
- Employee Assistance Program through Wisdom Wellbeing
- A supportive, collaborative team setting

How to Apply If you are committed to making a positive difference in the lives of women and children, we encourage you to apply.

Please submit your resume and cover letter outlining your relevant qualifications and experience.

IWA Australia is committed to providing a safe, respectful and supportive environment for women and children.

For any enquiries, please email to [email protected].

Interviews will be conducted on a rolling basis, so early applications are encouraged.

📌 Mobile Support and Housing Worker (Springwood)
🏢 IWA Australia
📍 Springwood