NDIS Business Development & Administration Manager

CarePro | Melbourne, VIC | Casual / Part-Time Negotiable

About CarePro

CarePro is a registered NDIS provider delivering disability support services to participants across Melbourne and regional Victoria. We specialise in supporting participants with complex needs, mental health conditions, high-intensity support requirements, and challenging behaviours.

We are looking for a motivated, commercially minded professional who understands the NDIS industry and can help drive the next stage of our growth. This is an opportunity for someone who combines strong NDIS administration skills with business development experience, industry connections, and the ability to turn opportunities into sustainable business growth.

About the Role The successful candidate will play a key role in expanding CarePro's participant base, developing referral partnerships, strengthening operational administration, and identifying new business opportunities.

We are particularly interested in candidates who have previously helped grow a small NDIS provider, have a strong network of Support Coordinators and other referral partners, or have a proven track record in NDIS business development.

This role is suited to someone who is proactive, commercially driven, well-connected within the disability sector, and comfortable working in a growing organisation where initiative and results matter.

Key Responsibilities1. Business Development & Growth

- Develop and implement strategies to grow CarePro's NDIS business and increase participant numbers.
- Build and maintain relationships with Support Coordinators, Specialist Support Coordinators, Plan Managers, LACs, allied health professionals, hospitals, discharge planners, and other referral sources.
- Generate new participant referrals and convert opportunities into active service agreements.
- Promote CarePro's services, including SIL, community access, personal care, complex support, mental health, high-intensity supports, and support coordination.
- Identify opportunities to expand into new geographical areas and service categories.
- Attend networking events, industry expos, provider meetings, and relevant NDIS sector events.
- Maintain a pipeline of referrals, enquiries, prospective participants, and business opportunities.
- Monitor business development performance, referral conversion rates, and participant growth.

1.



NDIS Administration & Operations

- Manage participant enquiries, referrals, onboarding, service agreements, and relevant documentation.
- Coordinate participant intake and work with the operations team to establish suitable supports.
- Maintain accurate participant records, internal registers, and administrative systems.
- Assist with rostering coordination, service bookings, documentation, and general operational administration as required.
- Support the preparation and maintenance of NDIS compliance documentation, policies, procedures, and audit records.
- Monitor service agreements, plan funding information, and service delivery documentation to support accurate administration and claiming.
- Ensure participant information is handled confidentially and in accordance with applicable privacy and regulatory requirements.

1. Relationship Management

- Maintain regular contact with referral partners and existing professional networks.
- Develop long-term relationships with support coordination businesses and organisations that can refer suitable participants.
- Respond promptly and professionally to new enquiries and referral opportunities.
- Ensure participants, families, and referral partners receive a positive and professional experience.
- Represent CarePro professionally and communicate our capabilities, service areas, and capacity accurately.

1. Strategic Growth & Business Improvement

- Identify gaps in the market and opportunities for CarePro to expand its services.
- Assist management with business plans, growth targets, marketing initiatives, and referral strategies.
- Recommend improvements to administrative processes, systems, and workflows.
- Provide regular updates on referrals, prospective participants, new partnerships, and business development outcomes.
- Help establish sustainable growth by ensuring new participants can be supported safely, appropriately, and profitably.

Essential Requirements
- Demonstrated experience in the Australian NDIS sector.




- Previous experience in NDIS administration, business development, provider operations, or a similar role.
- A strong understanding of NDIS services, participant onboarding, service agreements, referral pathways, and provider operations.
- Proven ability to generate referrals, build professional relationships, and identify business opportunities.
- Excellent communication, relationship-building, organisational, and time-management skills.
- Strong computer skills and confidence using administrative systems, spreadsheets, CRM platforms, and Microsoft Office.
- Ability to work independently, take initiative, and manage competing priorities.
- A current driver's licence and willingness to travel for meetings and networking when required.

Highly Desirable Experience We are particularly interested in candidates who can demonstrate one or more of the following:
- Experience growing a small or emerging registered NDIS provider.
- An established network of Support Coordinators, Plan Managers, allied health professionals, and other NDIS referral partners.
- A track record of bringing new participants into an NDIS organisation and increasing service revenue.
- Experience developing referral partnerships across Melbourne and regional Victoria.
- Previous experience managing participant intake, administration, compliance, and day-to-day provider operations.
- Knowledge of SIL, SDA, complex support needs, high-intensity supports, mental health, and challenging behaviours.
- Experience using NDIS business management, rostering, CRM, and client management systems.

What We Offer
- An opportunity to make a direct impact on the growth of an established NDIS provider.
- A key role working closely with management and influencing business strategy.
- A supportive and flexible working setting.
- Opportunities for professional development and career progression.
- Remuneration negotiable based on experience, capability, and demonstrated results.
- Potential for performance-based incentives linked to agreed business development targets.

Who We Are Looking For We are not simply looking for someone who can perform administrative tasks or make occasional business development calls. We want someone who understands how the NDIS industry operates, knows how to

Job Type: Casual

Pay: $40.00 – $88.00 per hour

Work Location: In person

📌 NDIS Admin / Business Development Manager (Endeavour Hills)
🏢 carepro
📍 Endeavour Hills