About Us

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in delivering uninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.

About You

As an experienced services manager, you will possess the following:

- Extensive understanding of NDIS Regulatory Framework
- A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector

- Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants

- Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities

Duties & Responsibilities

- Professionally deliver the duties as prescribed in the participant’s care plan

- Always abide by the NDIS Code of Conduct

Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

- Managing the delivery of services to ensure participant goals and company objectives are achieved

- Facilitating the seamless onboarding of clients

- Preparation and authorisation of care plans and related documents

- Training Support Workers

- Coordinating and communicating with clients, family,



support networks and other stakeholders

- Escalating important issues to the Directors

- Ensuring NDIS compliance in all aspects of participant’s support

- Ensure WHS compliance

- Actively participate in internal and external audits and other quality improvement activities

- Actively participate in expos or other activities

- Developing policies to ensure high-quality care and compliance

- Monitoring support workers

- Conduct routine client visits and ensure their wellbeing

- Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.

- Ensuring client documents are up to date and audit-ready

- Supervising and guiding client liaison officer

- Coordinating with admin/rostering team

- Conducting staff performance appraisals

- Conducting risk assessments and implementation of risk mitigation plans

- Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.

Work Arrangement

- In office – this role requires the successful candidate to work from our office/worksite.

Qualifications

- Associate's degree or equivalent experience

- 2 years' experience in a similar field

- Excellent written and verbal communication skills

Other Checks

- Valid police check—less than 12 months old.
- Valid Working with Children Check
- NDIS Worker Screening Check
- Valid First Aid & CPR Training Certificate

📌 NDIS Services Manager (Clyde North)
🏢 Home Care Experts
📍 Clyde North