Would you like to be the person customers are glad they called, working for a Sunshine Coast business that backs its team?

● Sunshine Coast, Queensland

● Long-established, growing local business across commercial plumbing, residential, maintenance, gas and civil

● Real ownership of your work, with the systems and support to do it properly

● Full-time position,

The role is Operations Coordinator, supporting our Plumbing Maintenance and Civil General Hire divisions, reporting to our Office Manager.

YOU:

People describe you as calm, quick and genuinely good with people. You are often the first voice a customer hears when something has gone wrong at their place, and you leave them feeling like it is already being handled — because it is.

You are at your best when the day is busy. Phones going, a plumber needing a job moved, a customer chasing a quote and invoices that must go out — you hold all of it without dropping any of it, and you work out what matters most without being told.

You chase things down. A quote that has not been followed up, a job that has not been closed out, a part that has not arrived — none of those sit quietly on your list. You are comfortable picking up the phone and getting a straight answer out of someone who is flat out on site.

This role moves. Priorities change through the day, and you need to change with them while keeping your records accurate and your customers informed. If a steady, predictable desk is what you are after, this is not the role for you. If you take satisfaction from a day where a great deal happened and nothing fell over, read on.

THE ROLE:

You will own the administration behind our plumbing maintenance and civil general hire work.

Customers and job intake

● Customer enquiries, job intake and bookings

● Customer communication and issue resolution

● Quote administration and customer follow-ups

Scheduling and delivery

● Scheduling administration and coordination with field staff

● Monitoring job progress and completion

● General hire documentation and job tracking





Invoicing and records

● Maintenance and general hire invoicing

● Maintaining accurate operational records and reporting

CAREER PATHWAY OPPORTUNITIES:

● Project Management

● Contracts Administration

● Construction Management

● Office Management

HERE'S WHAT QUALITIES ARE REQUIRED ..

Highly organised — strong time management and the ability to prioritise competing tasks and deadlines

Accountable and proactive — takes ownership of responsibilities, follows tasks through to completion and works independently

Decisive — confident making decisions within your responsibilities, with sound judgement on when to escalate

Reliable and consistent — dependable, punctual and committed to delivering work to a high standard

Discreet and professional — maintains confidentiality, demonstrates integrity and contributes to a respectful, skilled workplace

Can-do attitude — positive, adaptable and solutions-focused, willing to assist wherever required

Strong communicator — clear, confident and professional with customers, suppliers, tradespeople and management

Attention to detail — accurate and thorough with documentation, data entry, invoicing and record keeping

Problem-solving ability — identifies issues early, takes initiative and seeks practical solutions

Systems proficiency — confident with Microsoft Office and capable of learning new business management software

Commercial awareness — understands operational efficiency, cost control, timely invoicing and accurate administration

Team-oriented — works collaboratively, accepts feedback and contributes to continuous improvement

Excellent customer service — you stay calm,



warm and professional even when the person on the other end is frustrated

Able to juggle — comfortable managing several competing daily priorities at once without losing track A current driver's licence

Advantageous, but not essential

● Experience in trade services, scheduling or dispatch

● Experience with job management software (SimPro, ServiceM8 or similar)

● Exposure to invoicing, quoting or accounts administration

We would rather hire the right person and teach them our industry than hire someone who knows the industry but is not the right fit. If you have the attitude and the organisational ability, we will teach you the rest.

WHY JOIN OUR TEAM?

This is a long-term opportunity, not a stopgap. We are establishing two dedicated administration positions reporting to our Office Manager, in a team we are deliberately building — with clear accountability, proper support and genuine room to develop.

You will be given the outcome and the deadline, and real freedom in how you deliver it. We will invest in your training, cross-train you across the wider business so the work stays interesting, and back you to grow as the group grows. We want the people behind the scenes supported just as well as the people on the tools.

THE BUSINESS:

Peak Group (www.peakpcg.com.au) is a Sunshine Coast business delivering commercial plumbing, residential plumbing, maintenance, gas and civil construction. We have grown steadily on the back of quality workmanship and doing what we say we will do, and our people work to one straightforward standard: Peak quality, service and safety. We are investing in our administration team because the business has grown and we want it run properly.

Please send your CV and a covering letter addressing the role and “why you believe you should get the job” to [email protected]

Applications without a covering letter will not be considered.

Applications close 30th October 2026, with interviews held 4th and 5th November 2026.

📌 Operations Coordinator (Chevallum)
🏢 Peak Group LLC FZ
📍 Chevallum