Kinetic IT is seeking an experienced Practice Lead to define and drive the Service Level Management and Monitoring & Reporting practice within a complex SIAM workplace. You will guide a capable team to deliver high-quality outcomes and improve service performance.
This role involves collaborating with the customer and multiple service providers, designing practical processes, providing advisory support, and coaching colleagues to build capability while ensuring reporting remains aligned and
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📌 Practice Lead — Service Level & Monitoring (Melbourne)
🏢 Kinetic IT
📍 Melbourne
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