Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.

Safran Helicopter Engines est le leader mondial des moteurs d'hélicoptères et le seul industriel à s'être spécialisé sur ce marché. Implantée dans le monde entier, la société emploie 6100 personnes dans le monde et possède plus de 2 500 clients répartis dans 155 pays et plus de 21 500 moteurs en service.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission

We are seeking an experienced and commercially astute Front Office Director to join Safran Helicopter Engines Australia. Reporting directly to the Managing Director, this executive leadership role is responsible for driving the commercial performance, customer engagement strategy and technical support activities across our product portfolio. Leading the Front Office function, you will oversee sales, business development and customer support teams, setting strategic direction, delivering sustainable growth and ensuring the highest levels of customer satisfaction. Working closely with the Managing Director and broader leadership team,



you will align commercial objectives with organisational priorities, identify new market opportunities and strengthen long‑term customer partnerships. Success in this role will require a combination of strategic vision, commercial acumen, customer focus and inspirational leadership, with a proven ability to build high‑performing teams and deliver exceptional business outcomes in a dynamic and highly technical environment.

Key Responsibilities

- Lead the Front Office function, driving sales performance, business development and customer engagement across SAFRAN Helicopter Engines Australia's product and service portfolio.
- Develop and execute commercial strategies that deliver sustainable revenue growth, increased market share and long‑term business success.
- Build and maintain strong relationships with customers, partners and key stakeholders, ensuring exceptional customer satisfaction and long‑term partnerships.
- Identify and pursue new business opportunities, market trends and growth initiatives to expand Safran's presence across Australia and the region.
- Lead complex commercial negotiations, contract management activities and strategic account planning.
- Oversee customer support and field service operations, ensuring the delivery of responsive, high‑quality technical and commercial support.
- Manage and develop high‑performing teams, fostering a culture of collaboration, accountability, continuous improvement and customer focus.
- Utilise commercial insights,



CRM data and market intelligence to drive informed decision‑making and business performance.
- Ensure compliance with company policies, quality standards, aviation regulations and risk management requirements.
- Collaborate with the Managing Director and Leadership Team to align commercial objectives with broader business goals and strategic priorities.
- Champion Safran's values and culture while supporting the ongoing development of people, processes and organisational capability.

- Commercially driven leadership skills with a solid track record in sales, business development and customer relationship management within the aviation, aerospace, engineering or technical services sector
- Tertiary qualifications in Business, Engineering, Aviation or a related discipline, supported by substantial senior commercial leadership experience within aviation, aerospace, engineering or another highly technical industry.
- Proven success leading high‑performing commercial or sales teams and delivering sustainable revenue growth.
- Strong commercial acumen, including experience with contract negotiations, pricing strategies, budgeting and forecasting
- Demonstrated ability to develop and execute strategic business plans, identify growth opportunities and build long‑term customer partnerships.
- Sound understanding of aviation and/or engineering operations and relevant industry regulations.
- Exceptional stakeholder engagement, negotiation and influencing skills, with the ability to build credibility at all levels.
- Experience leading organisational change, developing talent and fostering a culture of accountability, collaboration and continuous improvement.
- Strong analytical and decision‑making skills, supported by experience using CRM systems and business performance data.
- Willingness to undertake domestic and international travel.

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📌 Front Office Director (H/F) (Sydney)
🏢 SAFRAN HELICOPTER ENGINES AUSTRALIA
📍 Sydney