Customer Service Operations Lead — Process & Performance (Geelong)

Customer Service Operations Lead — Process & Performance (Geelong)

18 Oct
|
Virgin Australia
|
Geelong

18 Oct

Virgin Australia

Geelong

Virgin Australia in Melbourne is seeking a Customer Service Operations Process Lead to drive performance for the Pacific Blue Retail business, overseeing external customer service agents and KPIs.

The role also covers onboarding, training, recruitment of outsource partner agents, and ensuring the outsource partner represents the brand to customers.

In busy periods you may act as a senior agent, supporting calls and maintaining high service standards while managing costs and headcount.

#J-18808-Ljbffr

📌 Customer Service Operations Lead — Process & Performance (Geelong)
🏢 Virgin Australia
📍 Geelong

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