We're a founder-led global consulting company in the cybersecurity market, operating across Australia, Asia, and the UK. Our reputation is built on breaking away from traditional consulting models, embracing a direct and fresh approach that puts clients at the centre of everything we do. Our mission is easy: to be our clients' most trusted security partner by delivering impactful outcomes that build resilience, enable innovation, and improve competitiveness.

We live by our values: we care for our team, own the outcome, tell it like it is, are curious and generous, and always strive for better.

The Role

You'll be the operational backbone of our Managed Security Services portfolio, ensuring we deliver exceptional service quality whilst maintaining account profitability and driving operational efficiency across all client engagements. This is a role where operational excellence meets client success, and you'll be working collaboratively with Technical Account Managers, our SOC Manager, and Engineering Manager to ensure seamless service delivery that meets every commitment we make to our clients.

What You'll Do

- You'll drive operational excellence across all our managed security services engagements, establishing and maintaining quality control processes that ensure every client-facing deliverable meets our high standards.
- Working at the intersection of technical delivery and client success, you'll monitor service performance metrics, manage SLA compliance, and lead continuous improvement initiatives.
- A significant part of your role involves guiding clients through their SOC maturity journey, providing the operational expertise and insights they need to evolve their security operations capabilities.




- You'll work side by side with our Customer Success Management function to ensure client expectations and service delivery are fully aligned, managing feedback and maintaining the exceptional customer satisfaction and NPS scores we're known for.
- You'll coordinate closely with our SOC and Engineering teams, engaging the right technical resources at the right time whilst managing escalations to ensure timely resolution. Working alongside Technical Account Managers, you'll execute strategic initiatives and own the operational escalation pathway for service delivery issues, resolving challenges before they impact client satisfaction.
- Commercial management is a key responsibility where you'll monitor staff utilisation, track account gross profit metrics, and identify service expansion opportunities.

What You'll Need

- Proven experience in service delivery management within managed security services or a similar technology services environment is essential.
- You'll need a strong understanding of SOC operations, security service delivery models, and the ability to guide clients through maturity frameworks whilst maintaining operational excellence.
- Exceptional organisational and coordination skills are crucial, as you'll be managing multiple client engagements simultaneously whilst ensuring quality remains consistent.
- Strong commercial acumen is required, with demonstrated experience managing account profitability, tracking utilisation metrics, and identifying revenue growth opportunities.
- Outstanding communication skills are essential, as you'll be working across technical teams, client stakeholders, and internal leadership.
- A proactive problem-solving mindset and the ability to manage escalations effectively will help you thrive in this role. Experience with service management frameworks, SLA management, and performance reporting is highly valued.

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📌 Service Delivery Manager (Brisbane)
🏢 Sekuro
📍 Brisbane