The Tenancy Officer supports Wathaurong renters by ensuring the effective management of our Wathaurong properties and tenancies. The role aims to provide high-quality services to meet the housing needs of renters and maintain positive renter – residential rental provider relationships.
Prepare and manage residential rental agreements and ensure compliance with relevant legislation. Coordinate property inspections and manage maintenance requests within legal time frames.
Ensure all properties are maintained to required minimum standards.
Undertake vacant inspections, changing of locks, conditions reports, arranging of cleaning and rubbish removal and raising vacated maintenance, liaising with facilities and or contractors.
Provide support, advice and information to renters regarding their tenancy and their rights and responsibilities.
Handle renter and neighbour complaints and resolve issues in a timely manner.
Maintain accurate records and documentation related to tenancies.
Rent monitoring and resolving arrears by proactively engaging with renters in a timely and supportive manner. Work through appropriate processes with renters to minimise rental arrears and renter responsible maintenance charges.
About You
Experience in property or tenancy management.
Firm understanding of the context of contemporary housing practice.
Knowledge of relevant tenancy laws and regulations.
Solid communication and interpersonal skills.
Ability to manage conflicts and resolve issues effectively.
Excellent organisational and time management skills.
Proficiency in using property management software and Microsoft Office Suite.
Demonstrated knowledge of applying a Reasonable and Proportionate Test to decisions that may impact a tenancy.
Ability to apply and incorporate Charter of Human Rights and Responsibilities to tenancy management practice.
Ability to identify when a renter requires a service or referral outside of our scope.
Knowledge of safe and appropriate culturally centred practices for Aboriginal and/or Torres Strait Islander focused services, including employment of Aboriginal and/or Torres Strait Islander people
Demonstrated understanding of social, physical, economical, and cultural strengths and challenges affecting Aboriginal communities and their ability to access adequate and quality services
Understanding of the purpose and expectations of the Victorian Child Safe Standards and demonstrated commitment to contributing to a child safe organisation in both practice and culture
Experience working with Aboriginal and/or Torres Strait Islander communities.
Understanding of social housing policies and practices.
Qualification in property management, real estate, or a related field.
Experience in representing at VCAT
Identify as Aboriginal and/or Torres Strait Islander.
Demonstrated experience working with Aboriginal Community Controlled Organisations.
*A police check, Working with Children Check, Vaccination Certificate and current Driver Licence are required for all positions.
About Us
Please visit our website for further information: www.wathaurong.org.au
Wathaurong is committed to providing a child safe environment. We have zero tolerance of any abuse or maltreatment of children. We are committed to ensuring children and young people can actively participate in decisions that affect their lives. All children have the right to be children and live free of abuse and neglect, so they can grow, learn, and develop. Everyone within Wathaurong is responsible for ensuring a culture of child safety, preventing child abuse, and abiding by the Child Safety Principles.