Warranty & Aftersales Administration Coordinator

The Warranty & Aftersales Administration Coordinator provides administrative and operational support to the Warranty & Aftersales function, while also acting as a key support to the National Engineering & Aftersales Manager.

The position is responsible for ensuring warranty claims, service-related administration, customer and dealer enquiries, documentation and internal processes are managed accurately, efficiently and within required timeframes.

Working closely with the National Engineering & Aftersales Manager, the successful candidate will help maintain the day-to-day administration of the department, coordinate follow-ups and assist with reporting, correspondence and other tasks required to support the effective operation of the Warranty & Aftersales function.

This is a hands-on, onsite role suited to an organised and proactive administrator who is comfortable working across multiple priorities and communicating with a range of internal and external stakeholders.

Key Responsibilities

- Receive, review and process warranty claims in accordance with company policies and manufacturer requirements.
- Check warranty submissions for completeness, accuracy and supporting documentation.
- Follow up outstanding information required to process warranty claims.
- Maintain accurate and up-to-date warranty records and claim documentation.
- Liaise with dealers, customers, technicians and suppliers regarding warranty matters.
- Monitor the progress of warranty claims and follow up outstanding claims as required.
- Assist with warranty claim approvals, adjustments, credits and related administration.
- Identify recurring issues, discrepancies or trends and escalatethese to the National Engineering & Aftersales Manager.
- Ensure warranty documentation is appropriately filed and readily accessible.




- Assist with manufacturer warranty portals and systems as required.
- Provide administrative support for aftersales activities, including service, parts, technical and customer-related matters.
- Assist with coordinating communications between customers, dealers, service personnel and internal departments.
- Maintain accurate records relating to customer and aftersales enquiries.
- Assist with follow-up of outstanding service, warranty and technical matters.
- Prepare correspondence, documentation and other materials as required.
- Assist with the coordination and administration of service campaigns, product updates and other aftersales initiatives.

Support to National Engineering & Aftersales Manager

- Provide day-to-day administrative assistance to the National Engineering & Aftersales Manager.
- Assist with managing the Manager's workload, including follow-ups, correspondence, documentation and scheduling.
- Prepare reports, spreadsheets, presentations and other management information as required.
- Maintain departmental records, registers and filing systems.
- Assist with monitoring key departmental actions, deadlines and outstanding matters.
- Take meeting notes and assist with follow-up actions where required.
- Help coordinate meetings, travel, training, dealer communications and other departmental activities.
- Assist with special projects and process improvement initiatives.




- Act as a reliable point of administrative support for the Manager and wider Warranty & Aftersales team.

Skills & Experience

- Previous experience in administration, coordination or customer service.
- Experience in warranty, aftersales, automotive, marine, machinery, technical or a similar industry will be highly regarded.
- Solid organisational and time-management skills.
- High level of attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Confidence communicating with customers, dealers, suppliers and internal stakeholders.
- Ability to learn and work with industry-specific systems, portals and databases.
- Ability to work independently while also being a strong team member.
- Professional, approachable and solutions-focused manner.

Personal Attributes

We are looking for someone who is:

- Organised – able to manage competing priorities and keep information and tasks under control.
- Proactive – doesn't wait to be asked and follows matters through to completion.
- Detail-oriented – understands the importance of accurate warranty documentation and administration.
- Reliable – provides consistent support to the Manager and wider team.
- Communicative – comfortable speaking with a broad range of people and keeping stakeholders informed.
- Practical – able to identify issues and find sensible solutions.
- Adaptable – comfortable with changing priorities and a varied workload.
- Professional – represents the company positively when dealing with customers, dealers and suppliers.

Qualifications

Relevant qualifications in business administration, customer service or a related discipline will be viewed favourably but are not essential where the candidate can demonstrate relevant experience and capability.

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📌 Warranty & Aftersales Administration Coordinator (Melbourne)
🏢 Power Equipment
📍 Melbourne