IT Support Analyst – Enterprise IT

An exciting contract opportunity has opened up for an IT Support Analyst to join a well-established enterprise IT team in Perth. This role suits someone with solid service desk experience who enjoys solving problems across a broad Microsoft environment.

You’ll be the first point of contact for users across the business, resolving issues at Level 1 and Level 2. You’ll also help improve how support processes run between teams.

WHAT’S ON OFFER

- Initial 3-month contract with potential for extension
- $650 per day, inclusive of super
- Perth-based, 5 days per week on site
- Exposure to a large, corporate IT environment with modern Microsoft cloud tooling
- Hands-on work across Microsoft 365, Azure and Active Directory

THE ROLE

Reporting into the Service Desk function, you’ll provide L1–L2 support to users across the organisation. You’ll manage incidents and requests from logging through to resolution, working within ITIL-aligned processes and alongside other departments where issues cross team boundaries.

Key responsibilities include:

- Logging, triaging, prioritising and resolving incidents and service requests through the ITSM platform
- Supporting Microsoft 365 users, including mailbox creation and configuration
- Administering Active Directory: user, group and access management
- Providing L1–L2 support across Azure-based services
- Escalating complex issues to resolver groups with clear, accurate ticket notes
- Following ITIL-based incident,



request and change processes
- Supporting ticketing system integrations and API-driven workflows where required
- Working across departments to coordinate handoffs and keep issues moving

THE COMPANY

Our client is a large organisation with a mature corporate IT function supporting a substantial user base. The team works to structured service management processes and is focused on delivering a reliable, consistent experience for its people.

SKILLS & EXPERIENCE

- Proven experience in an L1–L2 service desk or IT support role within an enterprise or corporate environment
- Experience with ServiceNow or an equivalent ticketing system (ServiceNow desirable, not essential)
- Strong working knowledge of Microsoft 365, Azure, mailbox creation and Active Directory
- Experience with AD maintenance, including user, group and access management
- Understanding of ITIL-based service management processes
- Exposure to ticketing system APIs and integrations
- Medium to strong theoretical understanding of service desk workflows and incident management
- Ability to understand and work across processes spanning different departments
- Solid communication skills and a customer-focused approach

Please note: Applicants must have full Australian working rights to be considered for this role.

To apply, please click “Apply Now” and submit your CV in Word format, or email it directly to ***email_hidden***.

Only suitable candidates will be contacted.

📌 Information Technology Support Analyst (Perth)
🏢 Full Circle Partners
📍 Perth