About the role

Australian Sports Physiotherapy (ASP) is looking for a friendly, dependable and positive Lead Receptionist to join our reception team. This part-time role leads our front desk and supports the Directors with practice administration.

Key responsibilities

- Welcome patients warmly and give them an excellent experience from arrival to departure
- Answer phone calls and enquiries
- Book appointments and manage practitioner diaries to reduce gaps, cancellations and no-shows
- Manage waitlists and fill short-notice cancellations
- Process payments via HICAPS, EFTPOS and online, and handle cash
- Complete end-of-day reconciliation
- Record invoices and payments, and follow up outstanding accounts
- Open and close the clinic
- Keep the reception area, consulting rooms and supplies clean, tidy and stocked
- Act as the central point of contact for the reception team
- Induct and train new reception staff in our systems, procedures and service standards
- Respond to patient feedback and resolve complaints at the front desk
- Maintain and update front-desk procedures with guidance from the Directors
- Liaise with GPs, specialist rooms and other healthcare providers
- Check that patient records,



referrals and consent forms are complete and correctly stored
- Keep administrative registers up to date, including equipment servicing, staff registrations, police checks, Working with Children Checks and insurance renewals
- Prepare straightforward reports for the Directors, such as appointment utilisation, cancellations and outstanding accounts
- Handle general administrative tasks as required
- Protect patient privacy and confidentiality at all times

About you

- Previous reception or administration experience, ideally in a health or allied health setting
- Excellent phone manner and front-desk presence, with an empathetic, friendly approach
- Strong communication and organisational skills
- Confident with computers, email and practice management software
- Honest, reliable and professional in presentation
- Works well in a team and welcomes feedback
- Enjoys a fast-paced environment while keeping a high standard of quality and professionalism

About us

ASP is committed to providing excellent working conditions and a workplace built on respect, understanding and inclusion.

📌 Lead Receptionist In Physio Practice (Ivanhoe)
🏢 Australian Sports Physiotherapy
📍 Ivanhoe