Skills & Experience
Ability to multi-task and handle deadlines and priorities
Fire industry prior experience & experience with (simPRO)
Confidence in dealing with high volumes of data is essential
Well-developed computer literacy including spreadsheets and database management
Microsoft office Skills in particular Excel. Word, PDF editor & PowerPoint
Solid administrative skills and experience
Excellent communication & customer service skills
Ability to build robust relationships with customers, colleagues and suppliers

The Role & Responsibilities
Field incoming calls from Customers
General administrative responsibilities
Receiving work orders and requests and documenting them
Initial processing, maintenance and recording of inspection reports, quotes,



and invoices.
Assist with accounts Debtors follow up overdue payments etc.
Schedule work for technicians/contractors using Company CRM system (simPRO)
Preparation of annual fire safety statements (AFSS)
Organised stock and supplies for your technicians/contractors
Create purchase orders and approve invoices
Data entry: Monitoring and maintaining of our Service management system
Invoicing
Overseeing Defect Reports and its status'
Provide ad hoc support to the wider team
Working along site the Service manager

📌 Service Coordinator Kingsgrove
🏢 Innovative fire Services
📍 Kingsgrove