AI Job Summary
Proven experience in a sales or customer service role within the hospitality or catering industry.
Experience answering inbound calls and emails about delivery, food preparation, and complaints professionally.
Available to work weekends.

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Role Type

On-site • Permanent • Full-time • Entry Level

Description

About the role Catering Project is seeking an experienced and customer-focused Sales and Customer Service Representative to work with as part of the sales team to assist in-bound client requests and orders.

The successful candidate will provide follow up support to our existing customer base relating to past orders whilst also encouraging repeat purchase through understanding Catering Project products and current market trends.

What you’ll be doing
Answering inbound calls & emails regarding customer enquiries such as delivery questions, questions regarding food preparation and the occasional complaint in a timely and qualified manner.
Identify and pursue current sales leads,



proactively reaching out to potential customers to promote our catering services.
Reporting on key metrics to provide insight into the success rate of outbound marketing efforts & current customer satisfaction.
Collaborate closely with the operations team to ensure seamless delivery of catered events and functions.
Contribute to the continuous improvement of our customer service and sales processes

What we’re looking for
Available to work weekends
Proven experience in a sales or customer service role within the hospitality or catering industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
Strong organizational skills and attention to detail to effectively manage multiple tasks and deadlines.
Enthusiastic, proactive and customer-focused attitude.
Familiarity with catering operations and industry best practices.

If you’re ready to embark on an exciting recent chapter in your career, we encourage you to apply now!

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