Job Description

Join Our Team - We're Hiring!

Full-Time | 6-Month Contract | Hybrid Working

Help families navigate the moments that matter.

As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

Why join us?
Hybrid working with adaptable rostered work-from-home opportunities
Wide-ranging role across phone, email, online chat and administration
Supportive team culture with ongoing coaching and development
Meaningful work helping families access quality care and education

What you'll do
Assist families with billing, payments, bookings and subsidy enquiries
Respond to calls, emails and online chat enquiries




Investigate and resolve customer issues
Maintain accurate records across multiple systems
Deliver exceptional customer experiences on every interaction

About you

We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.

You'll bring:
Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar workplace
Excellent communication skills
Strong problem-solving ability and attention to detail
Confidence working across multiple systems
Empathy and professionalism when handling sensitive matters

The details
38 hours per week
Monday to Friday rotating roster between 8am-8pm
First 4 weeks 9am – 5pm in-office for training
Hybrid work model after onboarding
Full Australian working rights required

📌 Customer Experience Consultant Camberwell
🏢 Junior Adventures Group
📍 Camberwell