Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

The Role

Pan Pacific Melbourne is looking to appoint a Part time Guest Service Agent within our Communications Centre to service our guest inquiry experiences.

The Successful Guest Service Agent Will
Be responsible for providing our guests with high quality service throughout their stay
Create a positive impression of the hotel via phone & email communication with our guests & provide information services throughout their stay
Be able to work a rotating roster including AM & PM shifts and weekends

Talent Profile

Ideally You Will Have
Excellent verbal communication skills
The ability to be flexible in a quick paced workplace
Experience using Opera
A genuine passion for hospitality and providing excellent customer service

📌 Guest Service Agent Communication Centre Melbourne
🏢 Pan Pacific Melbourne
📍 Melbourne