City FM Australia is seeking an energetic Team Leader to support our contact centre team in Melbourne. This permanent role offers a 7:00am–7:00pm schedule, hybrid work with two days from home after an in-office training period, and working in a dynamic, rapid-paced environment.
You will mentor a diverse team, drive targets and KPIs, manage rostering, and liaise with stakeholders, with a robust emphasis on customer relationships and transparent communication.
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📌 Incident Desk Team Lead — Remote 2 Days/week, Growth Moe
🏢 Cityfm
📍 Moe