Customer Service Representative

Permanent | Full-time | Welshpool, WA

KLINGER Australia is seeking an experienced and customer-focused Customer Service Representative to join our Sales & Business Development team at our Welshpool, Western Australia site on a permanent full time basis.

This role is ideal for someone who enjoys working closely with customers, thrives in a fast-paced industrial environment, and takes pride in delivering accurate, timely service.

About the Role

As part of our Customer Service team, you will support customers with product enquiries, quotations, order processing, and ongoing service support. You will liaise closely with internal sales, production, warehouse, and logistics teams to ensure customer expectations are met and exceeded.

Key Responsibilities
Respond to customer enquiries, quotations, orders, and complaints in a timely and professional manner
Process customer orders accurately using the Epicor ERP system
Maintain customer records and interactions within HubSpot
Proactively follow up and expedite customer orders
Liaise with internal sales, production, warehouse, and logistics teams
Provide internal support to field sales personnel




Escalate customer complaints and service issues as required
Comply with all Health, Safety & Environmental policies
Contribute positively to a cooperative and respectful team culture

About You

You will bring:
Previous experience in a customer service or internal sales role
Strong communication and relationship building skills
High attention to detail and commitment to accuracy
Ability to manage multiple priorities in a agile environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
ERP system experience (Epicor experience highly regarded) A positive, proactive, and customer focused approach

What We Offer
Full time permanent position within a global business
Based at our Welshpool, WA operation
Supportive and collaborative team environment
Opportunity to work with a well established and respected industrial brand

How to Apply

If you are a motivated Customer Service professional looking for a fixed term opportunity in Perth, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your suitability for the role.

📌 Customer Service Representative Welshpool
🏢 Klinger Limited AUS
📍 Welshpool