Supporting the Customer Service team with the day-to-day management of customer shipments.
Communicating with customers and providing friendly, qualified and timely updates.
Assisting with import and export freight bookings.
Learning how international ocean freight and airfreight shipments are coordinated.
Assisting with shipping documentation and data entry.
Supporting customs clearance and delivery coordination.
Liaising with internal teams, overseas offices, shipping lines, airlines, transport providers and other logistics partners.
Monitoring shipments and keeping customers informed of shipment progress.
Helping resolve day-to-day shipment issues with support from experienced team members.
Assisting with job costing and invoicing.
Maintaining accurate shipment information within our systems.
Learning and following established operational procedures and customer requirements.
Supporting continuous improvement initiatives and other projects as required.
Developing an understanding of the broader logistics industry, including freight forwarding, customs clearance, transport and warehousing.

📌 Customer Service Assistant Freight Forwarding Melbourne
🏢 OOCL Logistics
📍 Melbourne