Must Have Skills:
Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills
Understanding of the Contact Center domain
Nice to Have Skills:
enhancement of AI capabilities in our Contact Centre to service our customers
Detailed
Mandatory Skills
· 5+ years experience
· Understanding of the Contact Center domain
· Amazon connect
· Business Analyst skills
Responsibilities
· Interact with Business teams to gather Requirements.
· Interact with Implementation / Support teams to refine requirements
· Create required documentation to communicate requirements between project implementation and Business Teams.
📌 Business Analyst Contact Center Domain Melbourne (Australia)
🏢 XPT Software Australia Pty
📍 Australia
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