About the role

Join our dynamic team at ACP Worldwide as an Airline Cargo Customer Service & Internal Sales specialist. This full time role based in Sydney International Airport, NSW will see you playing a vital part in delivering exceptional customer service and internal sales support to the company's airline cargo clients. With a keen eye for detail and strong problem-solving skills, you'll be responsible for ensuring the smooth and efficient handling of international cargo movements.

What you'll be doing
Providing high-quality customer service to airline cargo customers, handling inquiries and resolving issues in a timely manner
Coordinating the processing and movement of cargo, including booking, tracking and tracing shipments
Maintaining accurate records and documentation related to cargo operations
Collaborating cross-functionally to identify and implement process improvements
Ensuring compliance with all relevant regulations and industry standards
Supporting the broader team with internal sales

What we're looking for
Experience in a customer service or operations role within the aviation or logistics industry preferred but not mandatory
Strong attention to detail and excellent problem-solving skills




Ability to work well under pressure and thrive in a rapid-paced environment
Proficient in using relevant computer systems and software
Excellent communication and interpersonal skills
Commitment to providing outstanding customer service
Knowledge of aviation cargo processes and regulations is an advantage

What we offer

At ACP Worldwide, we are committed to creating a supportive and inclusive work environment where our employees can thrive. In addition to a market-competitive salary, we offer a range of benefits including:
Opportunities for career development and growth
Flexible work arrangements to support work-life balance
Social and team-building activities

About us

ACP Worldwide is a leading provider of aviation cargo services to international airlines across Australia. With a strong focus on innovation, safety, and customer satisfaction, we are constantly striving to deliver the highest levels of service to our clients. Join our team and be a part of our exciting journey.

Apply now to become our next Airline Cargo Customer Service & Operations specialist!

📌 Airline Cargo Customer Service & Internal Sales Sydney
🏢 ACP Worldwide
📍 Sydney