Optus Enterprise is seeking an Incident and SLA Governance Manager to guide service performance across enterprise and government clients. You will govern ITIL-aligned processes, drive platform integration with ServiceNow, and lead the lifecycle of incidents and SLAs with internal teams and vendors.
You will translate data into insights, champion continuous improvement, and collaborate with delivery and governance teams to maintain high service standards.
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📌 Itsm Incident & Sla Governance Lead Sydney (Australia)
🏢 Optus Enterprise
📍 Australia
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