We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering skilled service while ensuring reservation information and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities
Assist clients with reservation inquiries and requests
Research accommodations, services, activities, and available options
Coordinate reservation details based on client preferences
Review confirmations and documentation for accuracy
Communicate relevant reservation information and updates
Assist with modifications and special accommodations
Maintain organized client records
Track outstanding requests and follow up appropriately
Communicate with hospitality and service providers




Help resolve reservation-related questions
Maintain qualified service standards throughout the client experience

Qualifications
Robust communication and customer-service skills
Excellent attention to detail
Good organizational and multitasking abilities
Comfortable researching information online
Ability to learn web-based systems and platforms
Qualified and dependable
Solid follow-up and problem-solving abilities
Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights
100% remote workplace
Onboarding and training provided
Continuing education opportunities
Ongoing professional development
Access to professional resources and online systems
Cooperative team environment
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📌 Hospitality Reservations Specialist Newcastle City Council
🏢 Elevatecareersnetwork
📍 Newcastle City Council