Our Client

Troocoo is partnering with a well known not for profit community services organisation to appoint a Service Delivery State Manager, based in South Brisbane. With a growing housing portfolio across Queensland, the organisation is focused on strengthening tenancy services and supporting positive outcomes for tenants. This role offers the prospect to guide statewide service delivery and develop the teams supporting local communities.

The Role

Reporting to the Executive Officer, you will lead housing and tenancy services across Queensland. The role combines operational leadership with improving service consistency, supporting frontline teams and ensuring tenants receive respectful and responsive support.
Overseeing tenancy operations, allocations, rent management and customer service
Developing consistent processes, policies and service standards across regional teams
Coaching leaders and building capability in complex tenancy matters and early intervention




Managing escalated complaints and guiding fair, protected tenancy decisions
Monitoring performance, identifying risks and implementing service improvements
Building relationships with government agencies, community organisations and support providers

About You
Leadership experience in community housing, tenancy operations or related services
Knowledge of NRSCH and relevant tenancy legislation
Experience developing teams and improving service delivery
Confidence managing complex tenancy matters, complaints and risks
Ability to build relationships with community partners and support services
Willing to undergo a Police check and hold a Blue Card

Please note that we are only accepting applications from candidates who are currently based in Australia.
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📌 Service Delivery State Manager Brisbane
🏢 Troocoo Pty
📍 Brisbane