Senior Business Analyst, Contact Centre Tech Hybrid Brisbane City

Senior Business Analyst, Contact Centre Tech Hybrid Brisbane City

17 Oct
|
Iag
|
Brisbane

17 Oct

Iag

Brisbane

IAG is seeking a seasoned Business Analyst to bridge business demand and technology for its contact centre transformation. You will unpack requirements, shape epics and user stories, and provide clear estimates to support sprint delivery.

You will work across NICE CXone, Cisco, IEX WFM and AI capabilities, ensuring requirements are technically grounded and measurable. The role demands solid facilitation, documentation, and stakeholder management in a rapid-moving, hybrid delivery workplace.
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📌 Senior Business Analyst, Contact Centre Tech Hybrid Brisbane City
🏢 Iag
📍 Brisbane

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