Aphex in Melbourne is seeking a Customer Experience skilled to blend product knowledge with user-facing communication, supporting live chats, triaging feedback, and crafting explicit guidance as the product evolves. You will own incident communication and help centre content, ensuring information stays accurate and helpful for users across channels.
You will collaborate with Product and Marketing to turn momentum into customer champions, while helping current starters understand how Aphex works.
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📌 Remote Customer Experience & Product Communications Specialist City Of Gold Coast
🏢 Aphex
📍 City of Gold Coast
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