Company Description

Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Job Description

Join Our Team - We're Hiring!

Full time | 6-Month Contract | Hybrid Working

Help families navigate the moments that matter.

As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

Why join us?
Hybrid working with flexible rostered work-from-home opportunities
Wide-ranging role across phone, email, online chat and administration
Supportive team culture with ongoing coaching and development
Meaningful work helping families access quality care and education

What you'll do
Assist families with billing, payments, bookings and subsidy enquiries
Respond to calls, emails and online chat enquiries




Investigate and resolve customer issues
Maintain accurate records across multiple systems
Deliver exceptional customer experiences on every interaction

About you

We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.

You'll bring:
Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar setting
Excellent communication skills
Strong problem-solving ability and attention to detail
Confidence working across multiple systems
Empathy and professionalism when handling sensitive matters

The details
38 hours per week
Monday to Friday rotating roster between 8am-8pm
First 4 weeks 9am – 5pm in-office for training
Hybrid work model after onboarding
Full Australian working rights required

Additional Information

At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.

We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.

📌 Customer Experience Consultant Camberwell
🏢 Junior Adventures Group
📍 Camberwell