Client Services Officer / Receptionist - Medical Reception

Fast-Paced, Varied Role – No Two Days the Same!

Part-Time Preferred | Mackay Clinic

Are you an organised, tech-savvy multitasker who thrives in a quick-paced workplace where no two days are ever quite the same? We're looking for an energetic and adaptable Client Services Officer/Receptionist to join in out Mackay clinic.

This role is the sole administration position at the clinic, supported by a wider team located across Queensland including Townsville and Brisbane.

You’ll be the welcoming face and central hub of the clinic – handling everything from patient bookings to troubleshooting hearing aids, all while juggling multiple systems and tasks throughout the day. If you enjoy variety, working independently, and being part of a supportive team – this is the role for you!

What You'll Be Doing:
Managing the front desk: greeting patients, handling appointments, and managing clinic emails
Taking inbound and outbound calls with professionalism and care
Using multiple computer systems and platforms throughout the day – often simultaneously
Processing payments, Medicare claims, bookings and actions following patient appointment




Troubleshooting and providing basic repairs and support for hearing devices (full training provided)
Supporting clinic operations with general administrative duties and coordination

What We're Looking For:
Strong multitasking skills – you’ll be jumping between systems, tasks, and patients all day
Excellent communication and customer service skills
A fast learner with strong computer skills (Word, Excel, Outlook) and learning our patient database
High attention to detail and ability to work independently
A positive, flexible attitude and a willingness to pitch in wherever needed

The Details:
Working days: must be available Monday, Tuesday and Wednesday 8am - 4pm.
Clinic-based role – no work-from-home option
Supportive and tight-knit team culture, with training provided in all aspects of the role

Why You'll Love It Here:
You'll never be bored – the days fly by!
Friendly, down-to-earth small team setting
A chance to make a genuine difference in patients’ lives
Work with a family-owned allied health provider that values care and quality
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📌 Client Services Officer / Receptionist Medical Reception Mackay (Australia)
🏢 Clarity Hearing and Balance
📍 Australia