Profectus is seeking expressions of interest from experienced Application Support Analysts for likely future prospects across the Australian Government. The work is likely to require supporting business applications in production, resolving incidents and defects, and working with vendors and development teams on fixes and releases.

Key Responsibilities
Provide second and third level support for business applications
Investigate, diagnose and resolve incidents, problems and service requests
Analyse application logs, data and configuration to find root causes
Log, track and prioritise defects, and coordinate fixes with vendors and development teams
Test fixes and minor enhancements before release
Support application releases, upgrades and post-release checks
Monitor application health, performance and scheduled jobs
Write and maintain knowledge articles, runbooks and support documentation
Work within ITIL incident, problem and change management processes

Required Experience
Minimum three years in application support roles




Supporting business applications in production
Incident, problem and defect management
SQL for data investigation and troubleshooting
Service management tools such as ServiceNow, Jira Service Management or similar
ITIL Foundation
Supporting cloud-hosted or SaaS applications
Supporting Dynamics 365, ServiceNow or other enterprise platforms
Government or other regulated-industry application support

Security Clearance Requirements
Must be an Australian Citizen
Must hold a current AGSVA Baseline Security Clearance (minimum)

Working Arrangements
Hybird

Why Profectus

Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.
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📌 Application Support Analyst Canberra
🏢 Profectus
📍 Canberra