J&A; Hackett is an established Melbourne cleaning company providing reliable, high-quality cleaning services to commercial offices and residential clients across Melbourne. We're known for attention to detail, consistent service and long-term client relationships. As our business grows, we're looking for a capable Contract Administrator to join our team.

The role

In this role of 40 hours per week, you'll manage the administration of our cleaning contracts across multiple office and residential sites. Because we're a hands-on team, you'll also help with cleaning when needed, such as covering staff absences, doing one-off or deep cleans, or supporting new client start-ups.

Key responsibilities
Administer client cleaning contracts, including set-up, renewals, variations and scope changes
Maintain contract registers, site specifications, cleaning schedules and records
Monitor service quality and client satisfaction, and follow up on feedback and complaints
Carry out site inspections and quality audits, and keep inspection reports
Prepare quotes and invoices, reconcile timesheets and track contract budgets
Keep WHS documents, insurances and site inductions up to date




Liaise with office managers, homeowners, property managers, suppliers and cleaning staff
Order and track cleaning supplies and equipment
Provide hands-on cleaning when required
Experience in contract administration or a similar administrative role, ideally in cleaning, facilities or property services
Strong attention to detail and positive organisational skills
Explicit written and verbal communication, and confidence dealing with clients
Proficiency in Microsoft Office, particularly Excel and Word
Your own reliable transport and a current driver's licence, as the role involves regular travel between client sites across Melbourne
Willingness and availability to do hands-on cleaning as and when required, including some early mornings, evenings or weekends
A current National Police Check, or willingness to obtain one
Knowledge of WHS requirements in the cleaning industry
A qualification in business, administration or a related field

J&A; Hackett is an equal chance employer.
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📌 Contract Administrator Melbourne
🏢 J&A Hackett
📍 Melbourne