Mondrian Gold Coast is a 208-room luxury lifestyle hotel in Surfers Paradise, part of the Ennismore family. Our dining venues are built on excellent food, sharp service and a bit of theatre, and the host stand is where that experience starts.

About the role

As Restaurant Host & Reservations, you’ll be the person who makes the room work. You’ll greet and seat guests with warmth, read the floor, and keep the reservations book clean, accurate and full. You’ll recognise our regulars and VIPs, remember the anniversary, and make sure the kitchen and floor team know what’s coming before it arrives.

This is a hands-on role that sits between front of house and reservations, so you’ll spend part of your shift at the door and part of it managing bookings behind the scenes.

What you’ll do
Welcome, seat and farewell guests, setting the tone for every visit
Manage reservations through Seven Rooms, including the venue reservations inbox (our main booking channel) and online bookings
Work alongside our AI phone reservations system, picking up calls and requests it escalates to the venue
Complete the daily reservations clearing at three set points: before lunch service, at changeover, and at the end of night, so nothing is missed or double-booked




Work with Venue Managers on table allocation, covers, pacing and seating plans
Keep guest profiles up to date with preferences, allergies and special occasions, and drive our guest recognition and VIP program
Handle guest feedback and concerns on the spot, and elevate when needed
Support special events, private functions and other venues when required

What we’re looking for
Required:
Hosting, reservations or front-of-house experience in a hotel, fine-dining or high-volume restaurant
Comfortable using reservation or booking software
Availability for rotating shifts, including evenings, weekends and public holidays
Queensland RSA, or willingness to obtain one before starting
Preferred:
Experience with Seven Rooms and/or Micros Simphony
Luxury hotel or fine-dining background
Experience running a busy door with walk-ins and a full book

How we work

We live by five values: Tell it like it is, Have fun and make friends, I’ve got your back, Play to win, and Right here, right now. If you’re organised, calm under pressure, detail-obsessed and you genuinely enjoy people, you’ll fit right in.
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📌 Senior Venue Host Gold Coast
🏢 Mondrian
📍 Gold Coast