The Receptionist is the first point of contact for participants, families, staff, and external stakeholders. This role is responsible for providing qualified front-desk support, managing enquiries, coordinating appointments, and assisting with administrative tasks to ensure smooth day-to-day operations within the NDIS service setting.

The Receptionist plays a key role in delivering a welcoming and professional experience while supporting compliance with NDIS standards and organisational policies.

Key ResponsibilitiesFront Desk & Customer Service
Greet participants, families, and visitors in a friendly and skilled manner
Answer incoming phone calls and respond to email enquiries
Direct enquiries to the appropriate staff members
Provide general information about services offered by the organisation

Administrative Support
Schedule and confirm appointments for participants and staff
Maintain participant records and ensure documentation is accurate and up to date
Assist with data entry and record management




Manage incoming and outgoing mail and deliveries

Participant Support
Assist participants and families with general enquiries about services
Provide intake forms and assist with completing documentation where required
Ensure participant confidentiality and privacy is maintained at all times

Office Coordination
Maintain reception and waiting areas to ensure they are clean and welcoming
Monitor office supplies and order when necessary
Support staff with general administrative tasks

Compliance & Confidentiality
Maintain confidentiality of participant information in line with privacy legislation and NDIS requirements
Follow organisational policies, procedures, and NDIS Practice Standards
Ensure documentation and records comply with NDIS requirements

Job Type: Casual

Pay: $25.00 – $30.00 per hour

Work Location: In person

📌 Receptionist Shepparton
🏢 Irena care
📍 Shepparton