A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis. Responsibilities:
Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
Provide some support across onboarding, Windows setting, asset management or infrastructure-adjacent tasks where required
Provide structured updates to the Exec team during incidents
Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in explicit, straightforward language.
Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
Prioritise multiple incidents based on urgency, customer impact,



business impact and operational risk.

Key Skills/ Experience:
Experience in application support/ production support roles
Technical support experience including face to face support for end users and senior stakeholders
Robust SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
Snowflake experience- desirable
Linux experience
Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:
PostgreSQL experience
Experience with monitoring tools such as Datadog.
Exposure to API integrations or scripting languages.
Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.

If interested please respond ASAP with your latest resume Reference number: BH-62930-2

Company: Bluefin Resources

Date posted: 14th Oct, 2026

📌 Production Support Engineer/ Tech Support Growing Fintechnew Sydney
🏢 Bluefin Resources
📍 Sydney