We are seeking for competent candidates for a 4-month project in Sydney to support Mobility Provisioning task accountability as listed below:

Quarterly Audit
Perform quarterly pre-audits and locate the missing assets as required

Asset Collection of terminated users
Take ownership of the asset collection cases and work with the managers to get the terminated users' assets back

Receiving Returned Assets
Closing the transactions of the returned assets and keeping them on the dedicated spots (e.g., EOL pile, Faulty pile, etc.)

Asset Disposals
Working with Mobility and the disposal vendor to dispose of end-of-life assets

Troubleshooting Devices
Minor vendor/carrier management
Repair facilitation
Data remediation
Device repair:
Contact Apple for ACE Warranty
iPhone swaps with IBM
Inventory broken intake and outtake, send list to mobile admin
Service troubleshooting (carrier contact may be required):
SIM card swaps
Reporting service issues to the carrier
Mobile Escalations from Techforce
Provision international features




Attend bi-monthly mobile POC sync meeting / Required stand up daily / weekly whatever applicable

Deployments

Phone
Assign and update Tech Asset
Update mobile contact record
Deploy mobile devices
Day 1 Deployments
Provide Device Upgrade Survey to end users - Missed upgrade cases
Support Special Project related requirements
Support Shipping outward and Inward wherever applicable
Deploy Monthly Mobile Upgrades & work on Old Device returns
TImely Case closures and Mobility Queue Management
Mobile Activation Unlock
Loaner for traveling to HRC Countries - Mobiles

MiFi:
Verify cost center is participating in the MiFi program
Update (Mifi) phone number in mobile contact record
Device activation

Inventory
Record current incoming phones for tech assets
Record incoming and outgoing warranty replacement
Weekly inventory of recent and break fix devices
Quarterly Audit
Asset Tagging (where applicable)
Disposals

Work hours
Core service hours: 09AM to 06PM local time zone, Monday to Friday

📌 Aus It Support Engineer 4 Mth Sydney
🏢 Computacenter
📍 Sydney